Privacy Policy

Last updated: April 29, 2025

Privacy Policy

From The Andes ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your information when you visit or make a purchase from www.fromtheandes.net (the "Site") or otherwise interact with our services (the "Services").

✨ Quick Summary

• We collect basic personal, order, and usage information.
• We use this data to fulfill orders, offer customer support, and provide relevant marketing.
• We do not sell or share your personal information with third parties beyond Shopify-integrated tools.
• We support user rights under GDPR and CCPA.
• This site is not intended for children.

1. Information We Collect

a. Information You Provide:

• Contact Details: Name, email, phone number, shipping/billing address
• Order Information: Product purchases, payment confirmation (via Shopify, not stored by us)
• Account Info: Username, password (if you register)
• Communications: Emails, messages, and customer support inquiries

b. Automatically Collected Data ("Usage Data")

• IP address, browser type, device ID
• Page views, clicks, cart activity
• Referral URL and geolocation (via IP)

c. From Third Parties:

• Shopify: E-commerce infrastructure, order processing
• Analytics & Ads: Google Analytics, Facebook Pixel, Pinterest, Klaviyo, Mailchimp
• We do not store customer data outside Shopify

2. How We Use Your Data

• To process orders and deliver products
• To provide customer support
• To send marketing emails (with your consent)
• To analyze Site traffic and improve user experience
• To detect fraud and protect the Site

We may also send transactional emails (order confirmations, shipping updates, etc.). Marketing emails are opt-in only, and you can unsubscribe at any time.

3. Cookies & Tracking Technologies

We use cookies for:

• Site functionality
• Analytics (Google Analytics)
• Advertising (Facebook, Pinterest, Klaviyo)

You may block cookies in your browser, but this may affect Site functionality. For more information, see Shopify’s cookie policy.

We honor the Global Privacy Control (GPC) signal to allow California users to opt out of targeted advertising. We do not respond to other "Do Not Track" signals at this time.

4. Disclosure of Personal Information

We share your information only as necessary to operate the Site and Services:

• With Shopify (e-commerce, order fulfillment)
• With service providers (e.g., shipping carriers, email providers)
• With analytics and ad partners (e.g., Facebook, Google)
• For legal compliance or to protect our rights

We do not sell your data. We may share limited data with marketing platforms to show relevant ads, with your prior consent where required.

5. Data Retention

• Order info: 7 years (tax/audit requirements)
• Marketing data: Until you unsubscribe
• Account data: Until deletion requested

6. Children’s Privacy

Our Site and Services are not intended for children under 16. We do not knowingly collect or process personal data from minors. If you believe a child has submitted data to us, contact us to request its removal.

7. Your Rights

Depending on your location (California, EEA, UK), you may have the right to:

• Access your personal data
• Correct inaccuracies
• Request deletion
• Opt out of sale or sharing of your data
• Withdraw consent (if applicable)

To exercise any rights, contact us at info@shopfromtheandes.com. We may request identity verification. You may also designate an authorized agent.

8. International Data Transfers

We process and store data in the United States. If you are located outside the US, your data may be transferred to and processed in a country that may not offer the same level of data protection. For EEA/UK residents, we rely on Standard Contractual Clauses or other appropriate safeguards.

9. Security

We use technical and organizational safeguards to protect your information. No system is 100% secure. Please avoid sending sensitive information through unencrypted channels.

10. Contact Us

We reserve the right to update this Privacy Policy at any time. Changes will be posted here with a revised "Last Updated" date.

Thank you for trusting From The Andes.