Frequently Asked Questions

We work directly with Quechua and Aymara artisans, cooperative leaders, and cultural stewards. Each item carries documented provenance that includes region, materials, and cultural context. By request, we share high resolution workshop photos, maker interviews, and notes on motifs and techniques such as backstrap loom weaving or regional mask carving.

You have 14 days from delivery to return or exchange. Choose a full refund to your original payment method, store credit, or an exchange when available for one of a kind pieces. Items must be returned in the same condition received, unworn, unwashed, unused, with original packaging when possible. Start your return by emailing info@shopfromtheandes.com for authorization and a prepaid label. Refunds are issued within 5 to 7 business days after inspection.

If an item arrives damaged in transit, notify us within 24 hours and include clear photos or video of the item and all packaging. From The Andes does not cover loss or damage caused by USPS or UPS while in transit. We will assist you in filing a claim with the carrier so you can be reimbursed. Keep all packaging until the claim is resolved.

We ship from Ranchos de Taos, New Mexico, USA. Orders ship with USPS or UPS. All orders include tracking, and most ship within 1 business day. Delivery times vary by destination and service level, and may be longer during holidays or peak seasons.