Refund policy

Last updated: June 28, 2026

This policy applies to purchases made through From The Andes Inc. via www.fromtheandes.net. By placing an order, you agree to the terms below.

Shipping and Handling

Ships from:

From The Andes Studio
Ranchos de Taos, New Mexico, USA

Domestic Shipping: United States

Rates: Domestic shipping rates are calculated at checkout by the carrier based on delivery distance, package weight, package dimensions, and available service.

Carriers: We ship domestic orders through USPS or UPS with tracking.

Speed: Orders typically ship within 1 business day. Orders placed after 12 PM MST ship the following business day.

International Shipping

From The Andes Inc. uses Shopify Managed Markets / Global-e for eligible international orders, including Canada, Australia, and New Zealand.

When an international order is processed through Shopify Managed Markets / Global-e, Global-e may act as the merchant of record for international compliance, tax, duty, customs, and import purposes.

Available countries, shipping services, duties, taxes, import charges, delivery options, and product eligibility are determined at checkout based on destination, product classification, product value, product materials, carrier availability, and applicable customs rules.

International Shipping Rates

International shipping rates are calculated at checkout. Rates may vary by country, destination address, package weight, package dimensions, carrier service, and available Shopify Managed Markets / Global-e shipping options.

From The Andes Inc. does not guarantee that every product can be shipped to every country. Some items may be restricted or unavailable for international shipment based on customs rules, material restrictions, product classification, value thresholds, or carrier limitations.

Shipping to Canada

Shipping rates to Canada are calculated at checkout.

Canadian orders may be subject to GST, HST, PST, customs duties, brokerage fees, carrier fees, and other import charges. If applicable duties, taxes, or import charges are included in the price or collected at checkout through Shopify Managed Markets / Global-e, they will be reflected during checkout.

Any charges not collected at checkout, including customs charges, carrier fees, brokerage fees, government charges, or charges caused by incorrect customer information, remain the customer’s responsibility.

Shipping to Australia and New Zealand

Shipping rates to Australia and New Zealand are calculated at checkout.

Orders shipped to Australia or New Zealand may be subject to GST, customs duties, import charges, customs clearance fees, goods levies, brokerage fees, carrier fees, and other government or carrier charges. If applicable duties, taxes, or import charges are included in the price or collected at checkout through Shopify Managed Markets / Global-e, they will be reflected during checkout.

Any charges not collected at checkout, including customs charges, carrier fees, brokerage fees, government charges, goods levies, or charges caused by incorrect customer information, remain the customer’s responsibility.

Customs and Delivery Delays

International orders are subject to destination-country customs rules and carrier procedures.

From The Andes Inc. is not responsible for delays caused by customs review, import inspection, carrier inspection, product classification review, import holds, weather, local delivery restrictions, missing recipient information, incorrect shipping information, unpaid import charges, or destination-country processing delays.

Returns and Exchanges

Standard Return Window: Standard contemporary apparel may be returned or exchanged within 30 days of the shipment date.

Limited-Edition Items and Artifacts: Due to the rare, one-of-a-kind, and limited-edition nature of our luxury artifacts and vlad.œuvre limited editions, these items must be returned or exchanged within 7 days of the shipment date.

Return Authorization: All returns and exchanges require prior authorization from From The Andes Inc. Items sent back without authorization may not be accepted.

Exchange Process: We offer one-to-one exchanges for the same item in a different size or color, subject to availability. Replacement orders are processed after the exchange is authorized and the original item is received or otherwise approved by From The Andes Inc.

Return Shipping: United States

For approved domestic returns and exchanges, From The Andes Inc. provides a prepaid return shipping label.

Return Shipping: International Orders

International customers are responsible for return shipping costs unless the return is caused by a verified defect, shipping damage, or fulfillment error.

Original shipping charges, duties, taxes, import charges, brokerage fees, carrier fees, customs clearance fees, goods levies, and other government or carrier charges may be non-refundable.

If a return label, customs document, or specialized return service is provided, the cost of that service and any non-refundable duties, taxes, import charges, customs fees, carrier fees, or government charges may be deducted from the final credit or refund.

Condition Standards

Merchandise must be unworn, unwashed, unused, and in original resalable condition with all tags, packaging, accessories, and included documentation.

Items returned incomplete, damaged, altered, soiled, scented, worn, washed, or otherwise not in resalable condition will not be accepted for refund and may be returned to the customer at the customer’s expense.

Defective or Damaged Items

Reporting: If an item arrives damaged or appears to have a manufacturing defect, notify us within 24 hours of delivery. Email clear photos of the item, packaging, shipping label, and damage to info@shopfromtheandes.com.

Resolution: If an item is confirmed to have a manufacturing defect, shipping damage, or fulfillment error, From The Andes Inc. will provide an appropriate resolution, which may include replacement, exchange, store credit, or refund. When the issue is verified, From The Andes Inc. will cover associated return shipping costs.

Tracking and Liability

Please verify your shipping address carefully before placing an order. We cannot guarantee address changes or rerouting once a package is in transit.

Once a package is marked “Delivered” by the carrier, From The Andes Inc. is not responsible for subsequent loss, theft, weather exposure, building access issues, mailroom errors, forwarding issues, or package misplacement.

Refused, Unclaimed, or Undeliverable Packages

If a package is refused, abandoned, unclaimed, returned due to unpaid import charges, returned due to incorrect customer information, or otherwise deemed undeliverable, the customer is responsible for the original shipping cost, return shipping cost, carrier fees, customs charges, duties, taxes, brokerage fees, goods levies, and any non-refundable government or carrier charges.

These amounts may be deducted from any eligible refund.

Questions

Email info@shopfromtheandes.com. We are happy to provide additional photos, measurements, material details, or provenance information before you order.