Politique d’expédition
Shipping Policy
Last updated: August 26, 2026
This Shipping Policy applies to purchases made from From The Andes Inc. through www.fromtheandes.net. It explains where we ship, order handling, carrier transit, tracking, delivery issues, and our complimentary Ground-to-Priority upgrade.
1. Where We Ship
From The Andes Inc. accepts and ships orders to addresses within the United States and supported U.S. territories. Eligible destinations include the 50 states, the District of Columbia, Alaska, Hawaii, Puerto Rico, supported U.S. territories and possessions, and APO, FPO, and DPO military or diplomatic addresses when the merchandise and carrier service are eligible.
Destination and carrier availability are determined at checkout. Certain products or services may be unavailable to a particular U.S. territory or military address because of carrier, size, material, or service restrictions.
2. Shipping Origin
Orders ship from our studio in Ranchos de Taos, New Mexico, USA.
3. Order Handling and Cutoff
- Handling time: Orders typically ship within 1 business day.
- Daily cutoff: Orders placed after 12:00 p.m. Mountain Time (MT) typically ship the following business day.
- Weekends and holidays: Orders placed on weekends or recognized holidays typically ship the next business day.
Handling time is the time From The Andes Inc. uses to prepare an order before the carrier accepts it. Carrier transit time begins after carrier acceptance. Handling time and carrier transit time are separate.
4. Free Shipping on Orders of $75 or More
Orders of $75.00 or more shipping to an eligible U.S. destination receive complimentary shipping. From The Andes Inc. pays the applicable shipping charge.
Orders below $75.00 may be charged the shipping rate displayed at checkout based on destination, package weight, package dimensions, and available carrier service.
5. Complimentary Ground-to-Priority Upgrade
When an eligible order is placed with a Ground shipping service, From The Andes Inc. upgrades the shipment at no additional charge to the customer to USPS Priority Mail or an available carrier service that provides an equal or faster service level. From The Andes Inc. pays the cost of the upgrade.
The complimentary upgrade applies whether the customer qualifies for free shipping or pays a Ground shipping charge. The customer is not charged the additional cost of the upgrade.
6. Carriers and Transit Time
Orders may ship through USPS or UPS. Tracking information is provided when the order ships.
USPS currently publishes a 2–3 business day service objective for Priority Mail after USPS accepts the shipment. Priority Mail delivery time is not guaranteed. Transit time for UPS or for U.S. territories, military addresses, remote destinations, oversized packages, or other special circumstances may vary according to the carrier and destination.
Any delivery date or transit estimate shown on the Site, at checkout, in an order confirmation, or by a carrier is an estimate unless the selected carrier service expressly includes a delivery guarantee. From The Andes Inc. does not promise a guaranteed delivery date for a non-guaranteed carrier service.
7. Shipping Delays
If we determine that an order cannot ship within the stated handling timeframe, we will notify the customer and provide a revised shipment date when reasonably available. The customer may accept the delay or cancel the unshipped order for a full refund.
After carrier acceptance, weather, transportation disruptions, carrier network conditions, delivery-area restrictions, address issues, and other events may affect transit time. We will assist with available carrier tracing or claim procedures when appropriate.
8. Tracking, Delivery, and Address Accuracy
Please verify the shipping address before placing an order. We cannot guarantee an address change or package rerouting after an order has entered processing or been transferred to the carrier.
If you discover an address error after placing your order, contact us promptly at info@shopfromtheandes.com. We will make reasonable efforts to correct the address before shipment.
If tracking shows that a package was delivered but it cannot be located, promptly check the delivery location, household members, mailroom, reception area, and neighboring addresses. Contact us as soon as possible so that we can assist with available carrier investigation procedures.
Subject to applicable law, From The Andes Inc. is not responsible for theft, weather exposure, building-access issues, mailroom errors, forwarding issues, or misplacement occurring after a package has been correctly delivered to the address supplied by the customer.
9. Lost, Missing, or Damaged Shipments
If tracking shows that a package is still in transit but appears unusually delayed or lost, contact us so we can review the shipment and, when appropriate, initiate available carrier tracing or claim procedures.
If merchandise arrives damaged, defective, incorrect, or materially different from the condition described in the product listing, please contact us as soon as reasonably possible, preferably within 3 business days after delivery.
When reasonably available, include clear photographs of the merchandise, exterior packaging, interior packaging, shipping label, and visible damage. This documentation may be needed to evaluate the issue or submit a carrier claim.
Return, exchange, and refund eligibility is governed by our Returns and Refunds Policy.
10. Refused, Unclaimed, or Undeliverable Packages
If a package is refused, abandoned, unclaimed, returned because of incorrect customer-provided shipping information, or otherwise deemed undeliverable for reasons outside the control of From The Andes Inc., the customer may be responsible for shipping or carrier costs actually incurred to the extent permitted by law.
Non-refundable costs actually incurred may be deducted from an otherwise eligible voluntary refund when permitted by law. No deduction will be made when the failed delivery resulted from a verified error by From The Andes Inc. or when applicable law prohibits the deduction.
11. Shipping Protection and Carrier Coverage
Carrier-provided insurance, declared-value protection, and liability limits vary according to the carrier and shipping service used.
Some carrier services include limited protection against qualifying loss or damage. Included carrier protection should not be interpreted as full insurance for the retail value of every shipment.
For higher-value shipments, From The Andes Inc. may purchase additional carrier coverage or declared-value protection when appropriate and available. Any coverage remains subject to the applicable carrier's terms, exclusions, documentation requirements, valuation requirements, and claim procedures.
If you require specific additional insurance or signature confirmation for an order, please contact us before placing the order so we can determine whether the requested service is available.
12. Packaging and Sustainability
We may use clean repurposed or recycled packaging materials where appropriate as part of our effort to reduce unnecessary packaging waste.
Merchandise is packed according to its size, material, condition, and shipping requirements to support safe transportation.
13. Contact Us
For questions regarding shipping, tracking, delivery, measurements, materials, or provenance information, contact us at:
From The Andes Inc.
56 Vista Del Valle Road
Ranchos de Taos, NM 87557
United States
Email: info@shopfromtheandes.com