Politique d’expédition

Shipping Policy

Last updated: June 28, 2026

This Shipping Policy applies to all purchases made through From The Andes Inc. via www.fromtheandes.net. By placing an order, you agree to the terms below.

1. Order Processing and Cutoff

All orders ship from our studio in Ranchos de Taos, New Mexico, USA.

  • Speed: Orders typically ship within 1 business day.
  • Daily Cutoff: Orders placed after 12 PM MST will ship the following business day.
  • Weekends and Holidays: Orders placed on weekends or holidays will ship the next business day.

2. Carriers and Rates

Domestic orders ship through USPS or UPS, with tracking provided for every order.

  • Domestic Shipping: United States: Shipping costs are calculated at checkout based on delivery distance, package weight, package dimensions, and available carrier service.
  • International Shipping: Eligible international orders, including orders to Canada, Australia, and New Zealand, are processed through Shopify Managed Markets / Global-e where available. International shipping rates are calculated at checkout based on destination, package weight, package dimensions, product eligibility, carrier availability, and available shipping service.

3. Shopify Managed Markets / Global-e

From The Andes Inc. uses Shopify Managed Markets / Global-e for eligible international orders. When an international order is processed through Shopify Managed Markets / Global-e, Global-e may act as the merchant of record for international compliance, tax, duty, customs, and import purposes.

Available countries, shipping services, duties, taxes, import charges, delivery options, and product eligibility are determined at checkout based on the customer’s destination, product classification, product value, product materials, carrier availability, and applicable customs rules.

4. International Duties, Taxes, and Import Charges

International orders may be subject to GST, VAT, customs duties, import charges, brokerage fees, carrier fees, customs clearance fees, goods levies, and other government or carrier charges.

  • Canada: Canadian orders may be subject to GST, HST, PST, customs duties, brokerage fees, carrier fees, and other import charges. If applicable duties, taxes, or import charges are included in the price or collected at checkout through Shopify Managed Markets / Global-e, they will be reflected during checkout.
  • Australia and New Zealand: Orders shipped to Australia or New Zealand may be subject to GST, customs duties, import charges, customs clearance fees, goods levies, brokerage fees, carrier fees, and other government or carrier charges. If applicable duties, taxes, or import charges are included in the price or collected at checkout through Shopify Managed Markets / Global-e, they will be reflected during checkout.
  • Charges Not Collected at Checkout: Any charges not collected at checkout, including customs charges, carrier fees, brokerage fees, government charges, goods levies, or charges caused by incorrect customer information, remain the customer’s responsibility.

5. Customs and Delivery Delays

International orders are subject to destination-country customs rules and carrier procedures.

From The Andes Inc. is not responsible for delays caused by customs review, import inspection, carrier inspection, product classification review, import holds, weather, local delivery restrictions, missing recipient information, incorrect shipping information, unpaid import charges, or destination-country processing delays.

6. Product Eligibility

From The Andes Inc. does not guarantee that every product can be shipped to every country. Some items may be restricted or unavailable for international shipment based on customs rules, material restrictions, product classification, value thresholds, carrier limitations, or Shopify Managed Markets / Global-e eligibility requirements.

7. Insurance and Liability

  • Insurance: All orders over $100 USD are automatically insured at no extra cost. For insurance on orders under $100 USD, please contact us prior to checkout.
  • Lost or Stolen Packages: Once a package is marked "Delivered" by the carrier, From The Andes Inc. is no longer liable for subsequent loss, theft, weather exposure, building access issues, mailroom errors, forwarding issues, or package misplacement. Please ensure your delivery address is secure.

8. Address Accuracy

Please verify your shipping information carefully before placing your order. From The Andes Inc. is not responsible for packages delayed, returned, or lost due to incorrect or incomplete addresses. We cannot guarantee address changes or rerouting once a package is in transit.

9. Refused, Unclaimed, or Undeliverable Packages

If a package is refused, abandoned, unclaimed, returned due to unpaid import charges, returned due to incorrect customer information, or otherwise deemed undeliverable, the customer is responsible for the original shipping cost, return shipping cost, carrier fees, customs charges, duties, taxes, brokerage fees, goods levies, and any non-refundable government or carrier charges.

These amounts may be deducted from any eligible refund.

10. Packaging and Sustainability

In support of environmental sustainability, we may use repurposed or recycled packaging materials. All items, including rare artifacts and luxury apparel, are securely packed to support safe delivery.

11. Damaged Items

If an item arrives damaged or appears to have a manufacturing defect, you must notify us within 24 hours of delivery. Please email clear photos of the item, packaging, shipping label, and damage to info@shopfromtheandes.com to initiate a resolution.

12. Contact Us

For questions regarding shipping, tracking, measurements, materials, or provenance details, contact us at:

From The Andes Inc.
56 Vista Del Valle Road
Ranchos de Taos, NM 87557
Email: info@shopfromtheandes.com